Privacy Policy – How 995bad Handles Your Personal Data

This Privacy Policy ("Policy") describes how 995bad ("we", "us", "our") collects, uses, stores, and shares personal data relating to registered players, visitors, and prospective users of the 995bad online casino and sports betting platform at https://995bad.onl ("Platform"). This Policy applies to all users of the Platform regardless of the device or connection method used to access it.

995bad is committed to handling personal data with care, transparency, and respect for the privacy rights of all individuals who interact with the Platform, including players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, Bangladesh.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming page, both of which form part of our overall player agreement framework.

995bad collects personal data across the following categories, depending on how you interact with the Platform:

We do not intentionally collect data from individuals under the age of 21. If we become aware that a minor has provided personal data, we will delete that data promptly and close the associated account.

995bad collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting our support team, or responding to surveys.
• Automated technologies: Technical and usage data collected automatically as you navigate the Platform, including through cookies, server logs, and similar tracking technologies.
• Third-party payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and other payment processors used to verify deposits and withdrawals.
• Game providers: Game session data and round outcomes transmitted by our certified third-party game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• Fraud and risk screening services: Data received from third-party risk assessment and identity verification services used to protect the Platform from fraud and money laundering.

995bad processes your personal data for the following purposes, each supported by a lawful basis:

• Account registration and management: To create and maintain your player account, verify your identity (KYC), and enable you to log in and manage your preferences.
• Processing transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods, and to maintain accurate financial records.
• Game delivery: To connect your account to the games and sports betting markets available on the Platform, and to record game history and bet outcomes.
• Bonus and promotions administration: To evaluate your eligibility for promotions, apply bonus credits, and enforce wagering requirements in accordance with the applicable bonus terms.
• Customer support: To respond to your queries, complaints, and account requests in a timely and informed manner.
• Responsible gaming compliance: To monitor betting behaviour, enforce self-exclusion requests, apply deposit limits, and identify potential problem gambling patterns in accordance with our Responsible Gaming commitments.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, and other prohibited conduct on the Platform.
• Legal and regulatory compliance: To retain records and respond to lawful requests from competent authorities as required by applicable law.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop improvements to the Platform's features, performance, and user experience.
• Marketing communications (where consented): To send you information about new games, promotions, and seasonal offers where you have provided explicit consent to receive such communications. You may withdraw consent at any time.

995bad uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device that enable the Platform to recognise your browser, remember your session, and collect usage analytics.

The categories of cookies used by 995bad include:

• Strictly necessary cookies: Required for the Platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled.
• Functional cookies: Store your preferences such as language settings, preferred payment method, and notification choices to improve your experience on return visits.
• Analytics cookies: Collect aggregated, anonymised data about how users navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve Platform performance.

You may manage or disable non-essential cookies through your browser settings. However, disabling cookies may impair certain features of the Platform, including session persistence and certain security functions.

995bad does not sell your personal data. We may share your data with the following categories of third party, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other accepted payment providers — solely to process your deposit and withdrawal transactions.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game suppliers — to enable game delivery, record round outcomes, and investigate game disputes.
• Identity verification services: Third-party KYC and fraud screening providers used to verify the identity of players and screen for politically exposed persons (PEPs) and sanctions lists.
• IT and infrastructure providers: Hosting, cloud storage, and cybersecurity vendors who process data on our behalf under strict contractual data processing agreements.
• Legal and regulatory authorities: Law enforcement agencies, financial intelligence units, or other competent bodies where disclosure is required by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect our legal rights, or protect the safety of any individual.

All third parties with whom 995bad shares personal data are required to process that data only for the specified purpose and to maintain security standards consistent with this Policy.

995bad retains personal data for as long as your account is active and for a defined period following account closure, as summarised below:

• Active account data: Retained for the full duration of your account's active status.
• Post-closure financial and identity records: Retained for a minimum of five (5) years following account closure to satisfy anti-money laundering (AML) and counter-terrorism financing (CTF) record-keeping requirements.
• Customer support correspondence: Retained for three (3) years from the date of the last communication.
• Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent plus three (3) years, for audit purposes.

On expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with any individual.

995bad implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of all sensitive personal and financial data at rest.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of Platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Incident response procedures to detect, contain, and report data security breaches within required timeframes.

While 995bad takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

As a data subject, you have the following rights with respect to your personal data held by 995bad:

• Right of access: You may request a copy of the personal data 995bad holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data on your account.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations described in Section 7.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances, for example while a dispute is under investigation.
• Right to object: You may object to processing of your data for direct marketing purposes at any time. This includes withdrawal of any marketing consent previously given.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.

To exercise any of the above rights, please contact our support team at [email protected]. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) calendar days. Some requests may require identity verification before we can act.

The 995bad Platform is strictly restricted to individuals aged 21 years or older. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21. If you are a parent or guardian and believe that a minor has created an account on 995bad or provided personal data to the Platform, please contact us immediately at [email protected] so that we can take appropriate action, including account closure and data deletion.

The 995bad Platform does not contain links to external third-party websites. However, certain game content is delivered by third-party providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) whose own privacy practices govern their data collection within their software environments. 995bad is not responsible for the privacy practices of its game providers beyond the data-sharing arrangements described in Section 6 of this Policy.

995bad reserves the right to update this Privacy Policy at any time. Material changes will be notified to registered players via an in-account notification or email where an address is held on record. The revised Policy will take effect from the date of publication on this page. Your continued use of the Platform following the publication of any updated Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically, particularly before making any deposit or engaging with a new Platform feature.

If you have any questions, concerns, or complaints relating to this Privacy Policy or the way 995bad handles your personal data, please contact our support team. All privacy-related enquiries are handled in English and responded to within two (2) business days.

Support email: [email protected]

Support hours: Monday to Sunday, Bangladesh Standard Time (BST, UTC+6). Our team serves players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.